Academy of Management Annual Meeting Proceedings includes abstracts of all papers and symposia presented at the annual conference, plus 6-page abridged versions of the “Best Papers” accepted for inclusion in the program (approximately 10%). Papers published in the Proceedings are abridged because presenting papers at their full length could preclude subsequent journal publication. Please contact the author(s) directly for the full papers.

Conceptualizing Organizational Policy in Principle and Practice

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    Recent large-scale changes prompted by the U.S. Affordable Care Act (ACA) have required many healthcare organizations to implement new information technology (IT) platforms as a means to effectively manage and adhere to the compliance mandates. In this paper I posit that policy implementation requires two types of artifacts: policy text documents dictating the federal mandates and technology tools through which people can actually perform a policy. To this point, I conceptualize policy implementation in organizations as a process of translation that constitutes both policy text and technology that are constitutively entangled. In the study, I observe how management translates a federally initiated policy into organizational policies and subsequently designs a new technology to support compliance with those policies. Taken together, the findings illustrate how technology and policy artifacts are shaped through communication.

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